Refund Policy

PowerLedger · SparkWise B.V. · Last updated: 3 August 2026

1. Overview

This Refund Policy applies to all subscription payments made to PowerLedger (operated by SparkWise B.V.) via Mollie or by invoice.

2. Statutory Right of Withdrawal (EU Consumers)

If you are a consumer in the European Union, you have the right to withdraw from your subscription within 14 days of purchase without giving any reason. To exercise this right, contact us at office@sparkwise.nl within 14 days of your initial payment.

If you withdraw within this 14-day period, you will receive a full refund of the subscription fee paid. Access to the platform will be terminated upon refund.

3. Refunds After 14 Days

After the 14-day cooling-off period:

• Monthly subscriptions are non-refundable. You may cancel at any time, and cancellation takes effect at the end of the current billing period. You retain access until the period ends.
• Annual subscriptions may be eligible for a pro-rata refund for the unused full months remaining, at our discretion. Contact office@sparkwise.nl to request.
• Enterprise / custom contracts are governed by the terms of the individual contract.

4. Refunds for Technical Issues

If you experience a significant technical failure that prevents you from using the platform for an extended period (more than 7 consecutive days), you may request a pro-rata refund for the affected period. Contact office@sparkwise.nl with details of the issue.

5. Non-Refundable Items

The following are non-refundable:

• Fees for months where the subscription was active and accessible
• Fees for plans that were terminated due to violation of Terms of Service
• Fees for application processing or onboarding services

6. How to Request a Refund

To request a refund:

1. Email office@sparkwise.nl with the subject "Refund Request"
2. Include your account email and the transaction date
3. State the reason for your request

Refund requests are processed within 10 business days.

7. Processing Time

Approved refunds will be credited back to the original payment method via Mollie. Processing time depends on your bank or card issuer (typically 5-10 business days).

8. Chargebacks

We encourage you to contact us before initiating a chargeback. Chargebacks initiated without first contacting us may result in account suspension.

9. Changes to This Policy

We may update this Refund Policy from time to time in accordance with applicable law.

10. Contact

SparkWise B.V. Email: office@sparkwise.nl